OCuSOFT® Return Goods Policy
Authorization: Prior to returning products, a Return Goods Authorization (RGA) Form must be obtained by contacting OCuSOFT Inc. Customer Service Department at (800) 233-5469. PLEASE, have the following information available when calling:
OCuSOFT® will issue credit for products returned to our facility if they meet the following criteria:
Items that are NOT eligible for credit:
All returns are subject to final count and acceptance by OCuSOFT Inc. Credit will be issued only for those products that meet the above criteria.
INSTRUCTIONS FOR RETURNING PRODUCT:
OCuSOFT® Returns Department
301 Kroesche Rd
Rosenberg, TX 77471
6. Drop the package off at your designated carrier’s location to be shipped ground. Send all returns PREPAID. We
recommend shipping the package using a carrier that provides a tracking number and insurance. OCuSOFT® is
not responsible for loss or damage during shipment and cannot issue credit for product not received.