FAQ

How do I login?

To login :

  1. In the E-Mail Addresses field, enter your email address.
  2. In the Password field, enter your registration password.
  3. Click Log in. The Customer Account pages are displayed.

How do I register for a new account?

To register as a user:

  1. In Your Personal Details area, enter your details in the relevant fields.
  2. In the Company Details area, enter the name of your company in the Company Name field.
  3. In the Options area, check the Newsletter  checkbox, to receive the newsletters by email.
  4. In Your Password area, define a password and confirm it.
  5. Click Register.

What is the verification/approval process?

This process varies based on what type of access a customer is requesting. If a customer is requesting access to the consumer site, there will be no verification and a customer can purchase immediately. If a customer is requesting access the professional site, there is a verification process that may take up 24hrs before that customer can purchase products. 

How do I search for the product I am looking for?

To search for a product:

  1. Clicking SEARCH on the toolbar. In the Search field, enter the product to search for.

  2. Click Search.

Note: Alternatively, you can use the search box to search for a 
product .

 

To search using advanced search:

  1. From the Search window, select the Advanced search checkbox. The window is expanded, as follows:
  2. From the Categories dropdown list, select the category of the product to search for.
  3. Select the Automatically Search Sub Categories checkbox, to expand the search to the sub categories.
  4. From the Manufacturer dropdown list, select the manufacturer of the product to search for.
  5. In the Price range fields, enter the price range of the product to search for.
  6. Select the Search in Product Descriptions checkbox, to expand the search to the product description.
  7. Click .

Can I check my order history?

To view customer order information:

  1. Select the Customer Orders tab. The customer’s orders are listed.

  2. Click Details beside the order to view. The Order Information page is displayed, including the order details, shipping and billing address, products orders and more.

  3. Note: You can print the order by clicking the Print button beside the required order. Alternatively, you can click PDF Invoice to save the invoice in PDF format.

 

What is a quick purchase list?

After adding products to your Quick Purchase List, a URL is displayed for sharing purposes. You can also use the Quick Purchase List to remember the product that you would like to purchase later and/or regularly.

Once items are added to the Quick Purchase List, the Quick Purchase List icon is updated on the toolbar. You can view the items in your Quick Purchase List by clicking this icon. 

Note: The price of an item is determined at the time of purchase. Adding an item to your Quick Purchase List does not guarantee that it will be in stock at a later date.

To add products to your Quick Purchase List:

  1.     Access the required details page, as follows:
  2.     In the Qty field, enter the number of items to add and click Add to Quick Purchase List.
  3.     Repeat steps 1 and 2 to add more items to the Quick Purchase List.
  4.     Click the Quick Purchase List link. The Quick Purchase List is displayed with the added items.

 

Note: You can remove an item from the Quick Purchase List by checking the Remove column and clicking Update Quick Purchase List. A Quick Purchase List URL is displayed for sharing.

  1.     In the Add to cart column check the required items to copy from the Quick Purchase List to the shopping cart and click Add to Cart. The shopping cart is displayed with the new items copied from the Quick Purchase List to the shopping cart. 

 How does the shopping cart work?

Once items are added to the shopping cart, the Shopping Cart icon is updated on the toolbar. You can view the items in your shopping cart by clicking this icon.

To add products to your shopping cart:

  1. Access the details page, as follows:
  2. In the Qty field, enter the number of items to add and click .
  3. Repeat steps 1 and 2 to add more items to the cart.

  4. Click the Shopping Cart link. The shopping cart is displayed with the added items. 

  5. Enter the required optional information, as follows:

    • In the Discount Code field, enter the required coupon and click Apply coupon.
    • In the Gift Card field, enter the required gift card code and click Apply gift card.
    • In the Estimate shipping fields, enter the required shipping information (such as, country, state/province and zip code) and click Estimate Shipping.
  6. Select the I agree with the terms of the service checkbox and then click Checkout to continue with the ordering process.

    Note: You can remove an item from the cart by checking the Remove column and clicking Update shopping cart. Click Continue shopping to go back to the category/manufacturer details page.

How do I check out?

This includes adding items to your cart, defining the address, shipping and payment information, confirming the order.

To place an order:

  1.  Add several products to your shopping cart, as described in Shopping Cart.
  2. From the Shopping Cart window, shown on the previous page, select I agree with terms of service checkbox and click Checkout. The Billing Address window is displayed. This page is displayed by default, which includes the billing information of the order as well as the order summary, as follows:

  3. Enter your billing options, as follows:

    • From the Select billing address dropdown list, select the required billing address details or select New Address and enter the new address details in the relevant fields.
    • Click Continue.
    • The Shipping Address window is displayed, as follows: 

      Note: This page is displayed only when a customer has shippable products.

  4. Enter your shipping options, as follows:

    •  From the Select shipping address dropdown list, select the required shipping address details or select New Address and enter the new address details in the relevant fields,
    • Click Continue.
  5. The Shipping Method window is displayed.

  6. Select the required shipping method, as follows:

    • In-Store Pickup: Select this option to pick your items up in the store.
    • By Ground: Select this option to ship the products by ground.
    • By Air: Select this option to ship the products by air.
     
  7. Click Continue. The Payment Method window is displayed. 

  8. Select the Use my reward points checkbox, to enable the customer to cash in the reward points that are available. This checkbox is displayed only when the reward points program is active and a customer has reward points to be redeemed.

  9. Select the required payment method, as follows:

    • Cash on Delivery
    • Check/Money Order
    • Credit Card
    • Purchase Order
    • Pay in Store
     
  10. Click Continue. The Checkout window is displayed.

  11. Click Continue. The Payment Information window is displayed, which varies according to your selection. In this case, the Credit Card option was selected.

  12. Enter the required payment information in the relevant fields.

  13. Click Continue. A confirmation window is displayed.

  14. Click Confirm to complete the order. A window informing you the order has been completed successfully is displayed. 

  15. Click Continue to return to the homepage of the store.

Do you offer free shipping?

Free shipping is offered on orders over $100.

How do I contact customer support at OCuSOFT?

  Phone Number : 1(800) 233-5469